Download creative cloud app install#
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I would think the same would work/be necessary for any other users you have on your system. What I did to fix that user was complete steps 2 - 8 above FOR THAT USER and everything worked fine. When I logged into another user on the same system (my testing user), the same 'Repair' issue popped up. This worked! Yay! (Thank you 'School House Rock' for the Interjections!)

When you login, launch Creative Cloud, It took a moment for Creative Cloud to load completely (spinning red circle), but all should work fine (it did for me).

Restart your system (go to the Apple Menu and choose 'Restart.').

This will reset your PRAM (which Apple says is not necessary in Mojave and above (maybe since High Sierra)) If using an older Mac/MacOS, hold down the keys until you hear the third chime. NOTE: this is on a newer iMac (2017) and MacOS Mojave that no longer has the startup chime. KEEP HOLDING THE KEYS UNTIL YOU SEE THE SCREEN GO BLANK AGAIN AND THEN RELEASE THE KEYS

Before you start up the system again, hold down the Option + Command + P + R keys on the keyboard and press the power button.

(DO NOT CHOOSE 'RESTART.' MUST BE A HARD SHUT DOWN)

Go to the Apple Menu in the Finder and choose 'Shut Down.'.

While in this Library folder go to /Library/Application Support/Adobe and move the OOBE folder to the trash.

Delete your User/Library/Caches folder (go to the the 'GO' menu in the Finder, hold down the Alt/Option key and click on 'Library' then select the Caches folder, select all of the items in the Caches folder and delete them.).

Delete the items in the main Library/Caches folder (main hard drive->Library/Caches, then select all of the items in the Caches folder and delete them - You will need to enter your admin Username and Password).

Fortunately, the process hung (spinning beach ball) and I force quit and restarted before making a BIG MISTAKE. The next thing I tries was to 'Clean' all of the installed adobe apps which, as I understand, would delete ALL of my installed Adobe apps. Solution 4: Reinstall the Creative Cloud desktop app using an administrator account Result: again, able to clean once then not again. Solution 3: Run the Adobe Creative Cloud Cleaner Tool Unable to delete any additional times with the message 'there are other Adobe application that require CC' (or something to that effect). Result: was able to delete and reinstall first time. Solution 2: Uninstall the Creative Cloud desktop app, and then reinstall it Result: kept getting the error on restart

Solution 1: Repair Creative Cloud desktop app I tried to 'Repair' numerous times to no avail. I started to get the same error recently (maybe after upgrading Photoshop to latest version (21.2)?). Read ahead first as this may work for you as well. Practical suggestions on solving the problem will be very welcome.įirst, let me say DO NOT DELETE ALL OF YOUR ADOBE APPS. A click these icons causes them to dissappear without any message. If I try to uninstall Photoshop or Lightroom, I get message saying that I need to use CC Desktop for uninstall, but of course I can't do this because CC Desktop isn't working.Ī strange feature of this problem - there are often multiple icons for Adobe Creative Cloud in System Tray / Notification Area. I have also followed Adobe's other online suggestion, but the Creative Cloud Cleaner Tool option has not been followed through because the online instructions don't work if I try to uninstall CC Desktop using method in online instruction I get message saying it can't be uninstalled because CC applications need it. My efforts to fix the problem with the CC Desktop app have followed options to 'Quit', 'Repair', 'Get help' and 'Relaunch'. (I should add that both Lightroom Classic (9.2.1) and Photoshop (21.1.2) have both been working OK throughout the period of this problem.) On the first successful reinstall, CC Desktop was able to complete updates of Lightroom Classic and Photoshop. I have twice managed to uninstall CC Desktop (using Adobe uninstaller download) and reinstall a fresh CC Desktop download, but the problem was back again on the following day.

Download creative cloud app install#

Please download and install a new copy of the Creative Cloud from ' '.' with options to either 'Quit' or 'Repair' I also get a persistent repeating message saying, 'Adobe Creative Cloud is needed to solve this problem.

Relaunch Creative Cloud or restart your computer and try again' with options to 'Get help' or 'Relaunch'.

Download creative cloud app plus#

The CC Desktop app window is empty except for spinning wheel, plus message 'Creative Cloud is taking longer than usual to load. Creative Cloud Desktop app has not been working properly for several weeks.